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Privacy and Legal

HubStar Cookie Policy

This Cookie Policy was last updated on May 24, 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

1. Introduction

Our website, https://www.hubstar.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

 

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

 

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

 

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

 

5. Cookies
5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

 

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

 

5.3 Advertising cookies

On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behavior on https://www.hubstar.com. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behavior and interests to serve personalized ads.

 

5.4 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

 

Because these cookies are marked as tracking cookies, we ask your permission to place these.

 

5.5 Social media

On our website, we have included content from Facebook and LinkedIn to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook and LinkedIn. This content is embedded with code derived from Facebook and LinkedIn and places cookies. This content might store and process certain information for personalized advertising.

 

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook and LinkedIn are located in the United States.

 

6. Placed cookies
Complianz – Functional

Usage – We use Complianz for cookie consent management. Read more

Sharing Data – This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name Expiration Function
cmplz_tcf_consent 365 days
Store cookie consent preferences
cmplz_user_data 365 days
Read to determine which cookie banner to show
cmplz_consented_services 365 days
Store cookie consent preferences
cmplz_functional 365 days
Store cookie consent preferences
cmplz_policy_id 365 days
Store accepted cookie policy ID
cmplz_marketing 365 days
Store cookie consent preferences
cmplz_statistics 365 days
Store cookie consent preferences
cmplz_preferences 365 days
Store cookie consent preferences
cmplz_banner-status 365 days Store if the cookie banner has been dismissed
 
CloudFlare – Functional

Usage – We use CloudFlare for content distribution network (CDN) services. Read more

Sharing data – For more information, please read the CloudFlare Privacy Statement

Functional

Name Expiration Function
mirage_cache_manifest persistent  
__cf_bm 30 minutes
Read and filter requests from bots
__cfruid
session
 .hs-sites.com
 
WordPress – Functional

Usage – We use WordPress for website development. Read more

Sharing data – This data is not shared with third parties.

Functional

Name Expiration Function
WP_PREFERENCES_USER_* persistent
Store user preferences
wpEmojiSettingsSupports
session
Store browser details
wordpress_test_cookie
session
Read if cookies can be placed
wp_consent_*
1 month
Store cookie consent preferences
wp-settings-* persistent
Store user preferences
wp-settings-time-*
1 year
Store user preferences
wordpress_logged_in_* persistent Store logged in users
 
Hotjar – Statistics, Functional

Usage –We use Hotjar for heat maps and screen recordings. Read more

Sharing data – For more information, please read the Hotjar Privacy Statement.

Statistics

Name Expiration Function
hjViewportId
session
Read screen resolution
_hjSessionUser_* 1 year Store a unique user ID

 

Functional

Name Expiration Function
_hjSession_* session Provide functions across pages

 

Facebook – Marketing, Functional

Usage – We use Facebook for display of recent social posts and/or social share buttons. Read more

Sharing data – For more information, please read the Facebook Privacy Statement

Marketing

Name Expiration Function
_fbp
3 months
Store and track visits across websites
_fbc
2 years
Store last visit
fbm*
1 year
Store account details
xs 3 months
Store a unique session ID
fr 3 months
Provide ad delivery or retargeting
act
90 days
Store logged in users
datr 2 years
Provide fraud prevention
c_user
30 days
Store a unique user ID
sb 2 years
Store browser details
*_fbm_
1 year
Store account details

Functional

Name Expiration Function
wd
1 week
Read screen resolution
csm 90 days Provide fraud prevention
actppresence session Store and track if the browser tab is active
 
HubSpot – Marketing, Statistics, Functional, Preferences

Usage – We use HubSpot for marketing automation (automated email marketing). Read more

Sharing data – For more information, please read the HubSpot Privacy Statement.

Marketing

Name Expiration Function
hubspotutk 13 months Store and track a visitor’s identity
13 months Store time of visit

Statistics

Name Expiration Function
__hssrc session
Store a unique session ID

Functional

Name Expiration Function
__hssc 30 minutes Store anonymized statistics
__hs_cookie_cat_pref 6 months Store cookie consent preferences
*_key 2 weeks Store logged in users
hs_ab_test session Store ID’s of experiments and sessions for A/B testing
__hs_do_not_track 6 months Store ‘do not track’ signals

Preferences

Name Expiration Function
messagesUtk
13 months
Store browser details
__hsmem 1 week Store logged in users
hs-messages-is-open 30 minutes Store if a message has been shown
 
Google Analytics – Statistics

Usage – We use Google Analytics for website statistics. Read more

Sharing data – For more information, please read the Google Analytics Privacy Statement.

Name Expiration Function
_ga 2 years Store and count pageviews
_ga_* 1 year Store and count pageviews

 

Google Fonts – Marketing

Usage – We use Google Fonts for display of webfonts. Read more

Sharing data – For more information, please read the Google Fonts Privacy Statement

Marketing

Name Expiration Function
Google Fonts API
expires immediately
Read user IP address
 
Google reCAPTCHA – Marketing

Usage – We use Google reCAPTCHA for spam prevention. Read more

Sharing data – For more information, please read the Google reCAPTCHA Privacy Statement

Marketing

Name Expiration Function
rc::c
 
session
Read and filter requests from bots
rc::b session Read and filter requests from bots
rc::a persistent Read and filter requests from bots

 

LinkedIn – Functional, Marketing, Statistics, Preferences

Usage – We use LinkedIn for display of recent social posts and/or social share buttons. Read more

Sharing data – For more information, please read the LinkedIn Privacy Statement.

Functional

Name Expiration Function
sdsc
session
Provide load balancing functionality
li_gc 6 months Store cookie consent preferences
BizographicsOptOut 10 years Store privacy preferences

Marketing

Name Expiration Function
lms_ads 30 days Store and track visits across websites
_guid 90 days Store and track a visitor’s identity
li-oatml 1 month Provide ad delivery or retargeting
li_sugr 90 days Store and track a visitor’s identity
UserMatchHistory 30 days Provide ad delivery or retargeting

Statistics

Name Expiration Function
lms_analytics 30 days Store and track a visitor’s identity
30 days Store and track visits across websites

Preferences

Name Expiration Function
li_alerts
 
1 year
Store if a message has been shown
bcookie 1 year Store browser details
lidc 1 day Provide load balancing functionality
bscookie 1 year Store logged in users
 
YouTube –  Marketing

Usage – We use YouTube for video display. Read more

Sharing data – For more information, please read the YouTube Privacy Statement.

Marketing

Name Expiration Function
GPS session Store location data
VISITOR_INFO1_LIVE 6 months Provide ad delivery or retargeting
YSC session Store and track interaction
8 months Store user preferences

 

Vimeo –  Statistics

Usage – We use Vimeo for video display. Read more

Sharing data – For more information, please read the Vimeo Privacy Statement

Statistics

Name Expiration Function
__utmt_player 10 minutes Store and track audience reach
vuid 2 years Store the user’s usage history
 
Miscellaneous –  Purpose pending investigation

Sharing data – Sharing of data is pending investigation

Name Expiration Function
WI_FREQUENCY_132231955988    
WI_FREQUENCY_165913342116    
WI_FREQUENCY_136385420838    
long_tasks_event_log    
WI_FREQUENCY_159393005091    
WI_FREQUENCY_143100880566    
loglevel    
events_data    
WI_FREQUENCY_120666869115    
lastExternalReferrer    
lastExternalReferrerTime    
comparesoft.epoch    
i18nextLng    
wz_userId    
hjActiveViewportIds    
long_tasks_span_log    
_cq_duid    
_cq_suid    
_cheq_rti    
*_mode    
cf_*    
mcfw-bypass-cookie    
breeze_folder_name    
mcfw-wp-user-cookie    
_cq_tuid    
_cfuvid  
.hsforms.com
WI_FREQUENCY_170660588152    
WI_FREQUENCY_124154457694    
li_ignored    
WI_FREQUENCY_125722966679    
WI_FREQUENCY_139700221349    
WI_FREQUENCY_132661457671    
WP_DATA_USER_16    
WI_FREQUENCY_152046645084
   
WI_FREQUENCY_169266385411    
WI_FREQUENCY_155396701769    
WI_FREQUENCY_157052885113    
WI_FREQUENCY_122525169200    
_gcl_aw    
_gac_UA-207446037-1    
WI_FREQUENCY_173344038433    
li_adsId    
WI_FREQUENCY_176916766737    
wp_lang    

 

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

 

7.1 Manage your consent settings
  • Functional – always active
    • The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
  • Preferences
    • The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
  • Statistics
    • The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
  • Marketing
    • The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

 

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

 

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

 

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

 

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

 

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

 

HubStar Inc
225 Cedar Hill St, Suite 200, 01752 Marlborough, Massachusetts, United States
United Kingdom
Website: https://www.hubstar.com
Email: privacy@hubstar.com

"HubStar enabled us to save millions in operating costs while not only avoiding disruption, but improving employee experience."

Fortune 500

Global Real Estate Lead @ Fortune 500 Company

"We will not make any meaningful real estate and workplace decisions without HubStar data."

Fortune 500

Global Real Estate Lead @ Fortune 500 Company

"HubStar allows us to see how space is being used and occupied, and helps us predict the space we’ll need going forward."

donna-porter

Donna Porter

Senior Space Manager @ Sheffield Hallam University

"Team were very happy! Implementation was great. We were up and running in days."

gavel_88dp_FFFFFF

Law Practice

"Perfect fit. The application works very well, and the support given has been exceptional. This was originally required for desk booking, but the business quickly took to the system and have been requesting further functionality since."

oil_barrel_300dp_FFFFFF

Application Analyst @ Oil & Energy Company

"Brilliant solution for managing office space. We've been able to be proactive and intentional about making our office space work."

5-3

Commercial Director @ Technology & Services Company

"Would 100% recommended. Our account manager is by far the best and most approachable person I've met on any contract I've worked on. Nothings is too much. They always have the answer and help make the changes we need and want. Having this type of customer service really makes a difference."

groups_300dp_FFFFFF

Facilities Manager @ Civic & Social Organization

"Support response and attention to detail is exceptional. Highly recommend as very good value for the investment. Staff find it easy to use and integration to Microsoft Outlook is great. Support is excellent."

volunteer_activism_300dp_FFFFFF

ICT Manager @ Nonprofit Organization

"What we've found most useful is the ability to customise the system to suit our needs. The rules and policy engine have allowed us to build in desk and room booking processes to communicate well with our team, and manage the space in our building."

5-3

Commercial Director @ Technology & Services Company

"The standout features are it’s clean and simple interface, ability to integrate with Outlook and the simple way it can be deployed to the display screens outside our rooms, not to mention the high level of support that’s provided with the product."

AEU

Evan Henderson

IT Officer @ AEU Victoria

"User-friendly interface, real-time reservations, and effective resource management improve productivity and space use. I use it everyday."

engineering_300dp_FFFFFF

Civil Engineering Company

"Very adaptable, highly featured and easy to use. I like the ability to address our very detailed requirements in a quick implementation with a modern, attractive user interface."

diamond_300dp_FFFFFF

Luxury Goods & Jewellery Company

"My favourite feature is the Outlook integration, as it enables our staff to book meetings in a familiar way. The bookings are automatically transferred without any extra steps for the end user."

AEU

Evan Henderson

IT Officer @ AEU Victoria

"The system was so intuitive, we really didn’t need to give people a lot of training."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"The reporting has been brilliant."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"Employees need to be able to collaborate closely, working in one room. The office environment needs to align with this seamlessly. What that means for us is that we need to measure usage and occupancy rates and adjust the workspaces accordingly as needed."

Mark-van-Rijt

Mark van Rijt

Managing Director of Facility Management @ ABN AMRO Bank

"HubStar has removed so much admin from my daily to-do list. These days I only spend about an hour a week, covering six offices and 800 staff members. Before I was spending an hour a day messaging people back and forth! This means the system has cut the time I have to spend on managing bookings by 80%."

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"There’s a tremendous range of reports that we use to measure capacity levels."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"HubStar allows us to see how space is being used and occupied, and helps us predict the space we’ll need going forward."

donna-porter

Donna Porter

Senior Space Manager @ Sheffield Hallam University

"The experience that users now have using HubStar is absolutely fantastic. The implementation went smoothly and our staff find the system really easy to use. The support I’ve had is phenomenal - incredibly knowledgeable about the product and so helpful. They’re second to none"

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"With the single push of a button, my team gains insight into spaces that are consistently underutilised and how many ‘no-shows’ have taken place"

wur-350x350-1

Fred Jonker

Information Services Policy Officer @ Wageningen University & Research

"I’d absolutely recommend HubStar. If someone asked me why, I’d say it simply does everything you need it to do. The feature set is rich and covers all the requirements that most organisations are likely to have."

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"HubStar enabled us to save millions in operating costs while not only avoiding disruption, but improving employee experience."

Fortune 500

Global Real Estate Lead @ Fortune 500 Company

"We will not make any meaningful real estate and workplace decisions without HubStar data."

Fortune 500

Global Real Estate Lead @ Fortune 500 Company

"HubStar allows us to see how space is being used and occupied, and helps us predict the space we’ll need going forward."

donna-porter

Donna Porter

Senior Space Manager @ Sheffield Hallam University

"Team were very happy! Implementation was great. We were up and running in days."

gavel_88dp_FFFFFF

Law Practice

"Perfect fit. The application works very well, and the support given has been exceptional. This was originally required for desk booking, but the business quickly took to the system and have been requesting further functionality since."

oil_barrel_300dp_FFFFFF

Application Analyst @ Oil & Energy Company

"Brilliant solution for managing office space. We've been able to be proactive and intentional about making our office space work."

5-3

Commercial Director @ Technology & Services Company

"Would 100% recommended. Our account manager is by far the best and most approachable person I've met on any contract I've worked on. Nothings is too much. They always have the answer and help make the changes we need and want. Having this type of customer service really makes a difference."

groups_300dp_FFFFFF

Facilities Manager @ Civic & Social Organization

"Support response and attention to detail is exceptional. Highly recommend as very good value for the investment. Staff find it easy to use and integration to Microsoft Outlook is great. Support is excellent."

volunteer_activism_300dp_FFFFFF

ICT Manager @ Nonprofit Organization

"What we've found most useful is the ability to customise the system to suit our needs. The rules and policy engine have allowed us to build in desk and room booking processes to communicate well with our team, and manage the space in our building."

5-3

Commercial Director @ Technology & Services Company

"The standout features are it’s clean and simple interface, ability to integrate with Outlook and the simple way it can be deployed to the display screens outside our rooms, not to mention the high level of support that’s provided with the product."

AEU

Evan Henderson

IT Officer @ AEU Victoria

"User-friendly interface, real-time reservations, and effective resource management improve productivity and space use. I use it everyday."

engineering_300dp_FFFFFF

Civil Engineering Company

"Very adaptable, highly featured and easy to use. I like the ability to address our very detailed requirements in a quick implementation with a modern, attractive user interface."

diamond_300dp_FFFFFF

Luxury Goods & Jewellery Company

"My favourite feature is the Outlook integration, as it enables our staff to book meetings in a familiar way. The bookings are automatically transferred without any extra steps for the end user."

AEU

Evan Henderson

IT Officer @ AEU Victoria

"The system was so intuitive, we really didn’t need to give people a lot of training."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"The reporting has been brilliant."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"Employees need to be able to collaborate closely, working in one room. The office environment needs to align with this seamlessly. What that means for us is that we need to measure usage and occupancy rates and adjust the workspaces accordingly as needed."

Mark-van-Rijt

Mark van Rijt

Managing Director of Facility Management @ ABN AMRO Bank

"HubStar has removed so much admin from my daily to-do list. These days I only spend about an hour a week, covering six offices and 800 staff members. Before I was spending an hour a day messaging people back and forth! This means the system has cut the time I have to spend on managing bookings by 80%."

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"There’s a tremendous range of reports that we use to measure capacity levels."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"HubStar allows us to see how space is being used and occupied, and helps us predict the space we’ll need going forward."

donna-porter

Donna Porter

Senior Space Manager @ Sheffield Hallam University

"The experience that users now have using HubStar is absolutely fantastic. The implementation went smoothly and our staff find the system really easy to use. The support I’ve had is phenomenal - incredibly knowledgeable about the product and so helpful. They’re second to none"

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"With the single push of a button, my team gains insight into spaces that are consistently underutilised and how many ‘no-shows’ have taken place"

wur-350x350-1

Fred Jonker

Information Services Policy Officer @ Wageningen University & Research

"I’d absolutely recommend HubStar. If someone asked me why, I’d say it simply does everything you need it to do. The feature set is rich and covers all the requirements that most organisations are likely to have."

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis