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Understanding space utilization in campus real estate | Q&A with Luke McCrone

4 min read 11 June 2019

HubStar

Luke McCrone is a PHD student at the Centre for Higher Education Research and Scholarship (CHERS) at Imperial College in London. Luke is currently exploring how undergraduate students perceive and engage with physical space and curriculum at Imperial College London. He is particularly interested in how students experience the transition between formal and informal learning spaces.Luke has keen interests in how an authentic student perspective can inform the design and management of learning space utilization in campus to improve the educational and economic potential of the estate.


In a Q&A blog series of two, we will share his views on the value of space utilization data for universities.

What is your  involvement with Imperial and what do you love about your current role?

‘I started at Imperial as an undergraduate student and that was in the earth sciences, which is a very different field to what I’m doing now. But following that Bachelors- and then master’s degree, I got elected into a full-time sabbatical role where I represented all students at the college on education related matters. And it was through that role that I worked quite closely with the College on developing the Learning and Teaching strategy.’ 

‘This strategy wanted to completely change our approach in how we educate and learn at the institution. I was so passionate about that year, and so hopeful of this strategy, that through that I accepted a PhD which was funded by the strategy. That’s exactly what I’m doing now.’.

Can you elaborate on that strategy?

‘There are 3 main pillars of this strategy. Firstly, Imperial is an institution that, like many UK-based institutions, wants to move more towards active learning. They want to move away from the didactic transmission of information, the traditional lecture to something which is more collaborative and interactive. Secondly to help students develop more of the social skills required to communicate information and knowledge. So, I’d say the active learning aspect is a really big part of it.’

‘Imperial wants to become more research-based in the way they educate. That means two things. Firstly, teaching research, which is really important. And the second aspect of that is exactly what I’m doing and that is researching how we educate and researching how we design the educational experience. So more of a research-evidenced education.’

‘The ultimate reason why we’re doing that is because we want to improve the student experience. That has always been my preoccupation. That is the bottom line of what we’re talking about here. Utilizing estate correctly and introducing new ways of education are all nice, but my main preoccupation is improving the student experience and better preparing students for whatever future they decide to pursue.’

“The availability of space utilization data through Lone Rooftop (now HubStar) was a huge incentive for me to take on this area of research.”, explains Luke McCrone, PhD Student at Imperial College

Why did you get involved in researching learning space? Why do you feel it is important?

‘I’ve always had a keen interest in shifting the attitude to learning from something purely classroom-based to something that can be accessed any place anywhere by students. Our accessibility to technology and the internet has accelerated the possibilities for interaction and information access. Imperial College is therefore beginning to change the way it engages students with greater emphasis on interaction and active learning.


In conjunction with valuable input from my PhD supervisor, I realized that physical space and curriculum are key enablers of these changes in learning behavior and therefore I have decided to dedicate my research to this area.’

‘The availability of space utilization data through Lone Rooftop was a huge incentive for me to take on this area of research. Because my supervisor and I saw huge opportunity in being able to use this data set in informing how we ultimately execute this educational strategy. And a better use of our estate.’

What are the goals you want to achieve with your PHD research?

‘In terms of goals for my PhD, they’re forming more and more, firstly I think that the institutional estate can be used more efficiently and effectively than it currently is. And I think there also needs to be consideration of how teaching and learning is changing and how the estate needs to change in response to that.’    

‘I would very much like to better understand how both formal and informal spaces are changing in their significance with a move towards active learning, and hence how we can better design and manage the campus of the future.’

 Where does data for space utilization in campus fit in?

‘There’s two categories I see. The first one is what you guys as a company probably set out to do initially and that is to improve space utilization in campus, to provide actual occupancy records as opposed to apparent occupancy records, based on timetabling information which is what institutions have gone by for the last few decades. That is incredibly powerful in itself.’ 

‘The other category is more the stuff that we’ve been thinking about. And that’s where it can actually inform educational research. And my supervisor and I think this is very powerful. The reason for this is that many of the traditional research methods in social science all provide detailed snapshots of behavioral phenomena. In my case within space at a certain time. And you’ll be able to capture that data across the period of an hour. But everything outside of that, is very difficult to capture because I can’t go sit in a space for 12 hours a day, I have human limitations!’

Occupancy data is opening up a chasm of possibility:it is 24/7 around the clock monitoring, it is automated, which means that I haven’t got to do anything, and it provides big data records which I am able to sift through to take those snapshots which I’ve ascertained through observation and interviews. I can test hypotheses across weeks to months of data. With much more of a broader helicopter view of let’s say year-group level occupancy. As opposed to individual, small group occupancy. Informal transitional space and adjacent formal lecture occupancy data provide evidence that students engage in transitions between timetabled and non-timetabled space. Observation confirms the presence of active learning behaviors in these transitional spaces, an interesting finding given the institution’s strategic intention to adopt more active learning. Occupancy data have therefore been instrumental in arriving at this finding.’ 

Find out more on how to utilize your campus here

HubStar

4 min read 11 June 2019

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"HubStar enabled us to save millions in operating costs while not only avoiding disruption, but improving employee experience."

Fortune 500

Global Real Estate Lead @ Fortune 500 Company

"We will not make any meaningful real estate and workplace decisions without HubStar data."

Fortune 500

Global Real Estate Lead @ Fortune 500 Company

"HubStar allows us to see how space is being used and occupied, and helps us predict the space we’ll need going forward."

donna-porter

Donna Porter

Senior Space Manager @ Sheffield Hallam University

"Team were very happy! Implementation was great. We were up and running in days."

gavel_88dp_FFFFFF

Law Practice

"Perfect fit. The application works very well, and the support given has been exceptional. This was originally required for desk booking, but the business quickly took to the system and have been requesting further functionality since."

oil_barrel_300dp_FFFFFF

Application Analyst @ Oil & Energy Company

"Brilliant solution for managing office space. We've been able to be proactive and intentional about making our office space work."

5-3

Commercial Director @ Technology & Services Company

"Would 100% recommended. Our account manager is by far the best and most approachable person I've met on any contract I've worked on. Nothings is too much. They always have the answer and help make the changes we need and want. Having this type of customer service really makes a difference."

groups_300dp_FFFFFF

Facilities Manager @ Civic & Social Organization

"Support response and attention to detail is exceptional. Highly recommend as very good value for the investment. Staff find it easy to use and integration to Microsoft Outlook is great. Support is excellent."

volunteer_activism_300dp_FFFFFF

ICT Manager @ Nonprofit Organization

"What we've found most useful is the ability to customise the system to suit our needs. The rules and policy engine have allowed us to build in desk and room booking processes to communicate well with our team, and manage the space in our building."

5-3

Commercial Director @ Technology & Services Company

"The standout features are it’s clean and simple interface, ability to integrate with Outlook and the simple way it can be deployed to the display screens outside our rooms, not to mention the high level of support that’s provided with the product."

AEU

Evan Henderson

IT Officer @ AEU Victoria

"User-friendly interface, real-time reservations, and effective resource management improve productivity and space use. I use it everyday."

engineering_300dp_FFFFFF

Civil Engineering Company

"Very adaptable, highly featured and easy to use. I like the ability to address our very detailed requirements in a quick implementation with a modern, attractive user interface."

diamond_300dp_FFFFFF

Luxury Goods & Jewellery Company

"My favourite feature is the Outlook integration, as it enables our staff to book meetings in a familiar way. The bookings are automatically transferred without any extra steps for the end user."

AEU

Evan Henderson

IT Officer @ AEU Victoria

"The system was so intuitive, we really didn’t need to give people a lot of training."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"The reporting has been brilliant."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"Employees need to be able to collaborate closely, working in one room. The office environment needs to align with this seamlessly. What that means for us is that we need to measure usage and occupancy rates and adjust the workspaces accordingly as needed."

Mark-van-Rijt

Mark van Rijt

Managing Director of Facility Management @ ABN AMRO Bank

"HubStar has removed so much admin from my daily to-do list. These days I only spend about an hour a week, covering six offices and 800 staff members. Before I was spending an hour a day messaging people back and forth! This means the system has cut the time I have to spend on managing bookings by 80%."

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"There’s a tremendous range of reports that we use to measure capacity levels."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"HubStar allows us to see how space is being used and occupied, and helps us predict the space we’ll need going forward."

donna-porter

Donna Porter

Senior Space Manager @ Sheffield Hallam University

"The experience that users now have using HubStar is absolutely fantastic. The implementation went smoothly and our staff find the system really easy to use. The support I’ve had is phenomenal - incredibly knowledgeable about the product and so helpful. They’re second to none"

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"With the single push of a button, my team gains insight into spaces that are consistently underutilised and how many ‘no-shows’ have taken place"

wur-350x350-1

Fred Jonker

Information Services Policy Officer @ Wageningen University & Research

"I’d absolutely recommend HubStar. If someone asked me why, I’d say it simply does everything you need it to do. The feature set is rich and covers all the requirements that most organisations are likely to have."

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"HubStar enabled us to save millions in operating costs while not only avoiding disruption, but improving employee experience."

Fortune 500

Global Real Estate Lead @ Fortune 500 Company

"We will not make any meaningful real estate and workplace decisions without HubStar data."

Fortune 500

Global Real Estate Lead @ Fortune 500 Company

"HubStar allows us to see how space is being used and occupied, and helps us predict the space we’ll need going forward."

donna-porter

Donna Porter

Senior Space Manager @ Sheffield Hallam University

"Team were very happy! Implementation was great. We were up and running in days."

gavel_88dp_FFFFFF

Law Practice

"Perfect fit. The application works very well, and the support given has been exceptional. This was originally required for desk booking, but the business quickly took to the system and have been requesting further functionality since."

oil_barrel_300dp_FFFFFF

Application Analyst @ Oil & Energy Company

"Brilliant solution for managing office space. We've been able to be proactive and intentional about making our office space work."

5-3

Commercial Director @ Technology & Services Company

"Would 100% recommended. Our account manager is by far the best and most approachable person I've met on any contract I've worked on. Nothings is too much. They always have the answer and help make the changes we need and want. Having this type of customer service really makes a difference."

groups_300dp_FFFFFF

Facilities Manager @ Civic & Social Organization

"Support response and attention to detail is exceptional. Highly recommend as very good value for the investment. Staff find it easy to use and integration to Microsoft Outlook is great. Support is excellent."

volunteer_activism_300dp_FFFFFF

ICT Manager @ Nonprofit Organization

"What we've found most useful is the ability to customise the system to suit our needs. The rules and policy engine have allowed us to build in desk and room booking processes to communicate well with our team, and manage the space in our building."

5-3

Commercial Director @ Technology & Services Company

"The standout features are it’s clean and simple interface, ability to integrate with Outlook and the simple way it can be deployed to the display screens outside our rooms, not to mention the high level of support that’s provided with the product."

AEU

Evan Henderson

IT Officer @ AEU Victoria

"User-friendly interface, real-time reservations, and effective resource management improve productivity and space use. I use it everyday."

engineering_300dp_FFFFFF

Civil Engineering Company

"Very adaptable, highly featured and easy to use. I like the ability to address our very detailed requirements in a quick implementation with a modern, attractive user interface."

diamond_300dp_FFFFFF

Luxury Goods & Jewellery Company

"My favourite feature is the Outlook integration, as it enables our staff to book meetings in a familiar way. The bookings are automatically transferred without any extra steps for the end user."

AEU

Evan Henderson

IT Officer @ AEU Victoria

"The system was so intuitive, we really didn’t need to give people a lot of training."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"The reporting has been brilliant."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"Employees need to be able to collaborate closely, working in one room. The office environment needs to align with this seamlessly. What that means for us is that we need to measure usage and occupancy rates and adjust the workspaces accordingly as needed."

Mark-van-Rijt

Mark van Rijt

Managing Director of Facility Management @ ABN AMRO Bank

"HubStar has removed so much admin from my daily to-do list. These days I only spend about an hour a week, covering six offices and 800 staff members. Before I was spending an hour a day messaging people back and forth! This means the system has cut the time I have to spend on managing bookings by 80%."

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"There’s a tremendous range of reports that we use to measure capacity levels."

Russell-Group

Jeremy Wilson

Operations Manager @ Russell Group University

"HubStar allows us to see how space is being used and occupied, and helps us predict the space we’ll need going forward."

donna-porter

Donna Porter

Senior Space Manager @ Sheffield Hallam University

"The experience that users now have using HubStar is absolutely fantastic. The implementation went smoothly and our staff find the system really easy to use. The support I’ve had is phenomenal - incredibly knowledgeable about the product and so helpful. They’re second to none"

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis

"With the single push of a button, my team gains insight into spaces that are consistently underutilised and how many ‘no-shows’ have taken place"

wur-350x350-1

Fred Jonker

Information Services Policy Officer @ Wageningen University & Research

"I’d absolutely recommend HubStar. If someone asked me why, I’d say it simply does everything you need it to do. The feature set is rich and covers all the requirements that most organisations are likely to have."

tristan-drinkwater

Tristan Drinkwater

Facilities & IT Services Manager @ Exertis